:root {
    --primary-color: #FF6B00;
    --primary-gradient: linear-gradient(135deg, #FF8A00 0%, #FF5C00 100%);
    --bg-color: #F8F9FA;
    --chat-bg: #FFFFFF;
    --text-main: #2D3748;
    --text-muted: #718096;
    --bot-msg-bg: #F1F3F5;
    --user-msg-bg: var(--primary-color);
    --user-msg-text: #FFFFFF;
    --shadow-sm: 0 4px 6px rgba(0, 0, 0, 0.05);
    --shadow-lg: 0 10px 25px rgba(255, 107, 0, 0.15);
    --border-radius-lg: 20px;
    --border-radius-sm: 12px;
}

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

body {
    font-family: 'Outfit', sans-serif;
    background-color: var(--bg-color);
    color: var(--text-main);
    overflow-x: hidden;
    min-height: 100vh;
}

/* Background Decorations */
.bg-shape {
    position: fixed;
    border-radius: 50%;
    filter: blur(80px);
    z-index: -1;
    opacity: 0.4;
}

.shape1 {
    width: 400px;
    height: 400px;
    background: #FF8A00;
    top: -100px;
    right: -100px;
}

.shape2 {
    width: 500px;
    height: 500px;
    background: #FFD28F;
    bottom: -150px;
    left: -150px;
}

.main-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    height: 100vh;
    text-align: center;
    padding: 20px;
}

.main-content h1 {
    font-size: 3rem;
    font-weight: 700;
    margin-bottom: 1rem;
    background: var(--primary-gradient);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

/* Chat Toggle Button */
.chat-toggle-btn {
    position: fixed;
    bottom: 30px;
    right: 30px;
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: var(--primary-gradient);
    color: white;
    border: none;
    font-size: 24px;
    cursor: pointer;
    box-shadow: var(--shadow-lg);
    z-index: 1000;
    transition: transform 0.3s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    display: flex;
    align-items: center;
    justify-content: center;
}

.chat-toggle-btn:hover {
    transform: scale(1.1);
}

.chat-toggle-btn.hidden {
    display: none;
}

/* Chat Container */
.chat-container {
    position: fixed;
    bottom: 100px;
    right: 30px;
    width: 380px;
    height: 600px;
    max-height: calc(100vh - 120px);
    background: rgba(255, 255, 255, 0.95);
    backdrop-filter: blur(10px);
    border-radius: var(--border-radius-lg);
    box-shadow: 0 15px 35px rgba(0, 0, 0, 0.1);
    display: flex;
    flex-direction: column;
    z-index: 1000;
    transition: opacity 0.3s ease, transform 0.3s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    transform-origin: bottom right;
    border: 1px solid rgba(255, 255, 255, 0.5);
    overflow: hidden;
}

.chat-container.hidden {
    opacity: 0;
    pointer-events: none;
    transform: scale(0.8) translateY(50px);
}

/* Chat Header */
.chat-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    background: var(--primary-gradient);
    color: white;
    border-top-left-radius: var(--border-radius-lg);
    border-top-right-radius: var(--border-radius-lg);
}

.header-info {
    display: flex;
    align-items: center;
    gap: 12px;
}

.avatar {
    position: relative;
}

.avatar img {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    border: 2px solid white;
}

.online-indicator {
    position: absolute;
    bottom: 2px;
    right: 2px;
    width: 10px;
    height: 10px;
    background-color: #4CAF50;
    border-radius: 50%;
    border: 2px solid white;
}

.header-text h3 {
    font-size: 1rem;
    font-weight: 600;
    margin: 0;
}

.header-text p {
    font-size: 0.8rem;
    opacity: 0.9;
    margin: 0;
}

.chat-close-btn {
    background: transparent;
    border: none;
    color: white;
    font-size: 1.2rem;
    cursor: pointer;
    opacity: 0.8;
    transition: opacity 0.2s;
}

.chat-close-btn:hover {
    opacity: 1;
}

/* Chat Body */
.chat-body {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 16px;
    scroll-behavior: smooth;
}

.chat-body::-webkit-scrollbar {
    width: 6px;
}

.chat-body::-webkit-scrollbar-track {
    background: transparent;
}

.chat-body::-webkit-scrollbar-thumb {
    background: #E2E8F0;
    border-radius: 10px;
}

/* Messages */
.message {
    max-width: 85%;
    display: flex;
    flex-direction: column;
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

.message-bubble {
    padding: 12px 16px;
    font-size: 0.95rem;
    line-height: 1.5;
    word-wrap: break-word;
}

.message-bot {
    align-self: flex-start;
}

.message-bot .message-bubble {
    background-color: var(--bot-msg-bg);
    color: var(--text-main);
    border-radius: var(--border-radius-sm) var(--border-radius-sm) var(--border-radius-sm) 4px;
}

.message-user {
    align-self: flex-end;
}

.message-user .message-bubble {
    background: var(--primary-gradient);
    color: var(--user-msg-text);
    border-radius: var(--border-radius-sm) var(--border-radius-sm) 4px var(--border-radius-sm);
    box-shadow: 0 4px 10px rgba(255, 107, 0, 0.2);
}

.message-time {
    font-size: 0.7rem;
    color: var(--text-muted);
    margin-top: 4px;
    align-self: flex-end;
}

.message-bot .message-time {
    align-self: flex-start;
}

/* Markdown Styles within Bot Message */
.message-bot .message-bubble p {
    margin-bottom: 8px;
}
.message-bot .message-bubble p:last-child {
    margin-bottom: 0;
}
.message-bot .message-bubble ul, .message-bot .message-bubble ol {
    margin-left: 20px;
    margin-bottom: 8px;
}
.message-bot .message-bubble strong {
    font-weight: 600;
}
.message-bot .message-bubble img {
    max-width: 100%;
    height: auto;
    border-radius: 8px;
    margin-top: 8px;
    margin-bottom: 8px;
    display: block;
}

/* Action Buttons (WhatsApp) */
.action-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background-color: #25D366;
    color: white;
    padding: 10px 16px;
    border-radius: 8px;
    text-decoration: none;
    font-weight: 600;
    font-size: 0.9rem;
    margin-top: 10px;
    transition: transform 0.2s, box-shadow 0.2s;
    box-shadow: 0 4px 6px rgba(37, 211, 102, 0.2);
}

.action-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 12px rgba(37, 211, 102, 0.3);
}

/* Suggested Outlets Interactive Buttons */
.suggested-outlets-container {
    margin-top: 12px;
    display: flex;
    flex-direction: column;
    gap: 7px;
}

.outlet-select-btn {
    background: #ffffff;
    color: #d84315;
    border: 1.5px solid #ffab91;
    padding: 8px 12px;
    border-radius: 8px;
    font-size: 0.85rem;
    font-weight: 500;
    cursor: pointer;
    text-align: left;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: space-between;
    box-shadow: 0 2px 4px rgba(0,0,0,0.04);
}

.outlet-select-btn:hover {
    background: #fbe9e7;
    border-color: #d84315;
    transform: translateY(-1px);
    box-shadow: 0 3px 6px rgba(216, 67, 21, 0.15);
}

.outlet-select-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none;
}

/* Quick Replies */
.quick-replies {
    padding: 0 20px 10px;
    display: flex;
    gap: 8px;
    overflow-x: auto;
    scrollbar-width: none;
    white-space: nowrap;
}

.quick-replies::-webkit-scrollbar {
    display: none;
}

.quick-reply-btn {
    background: white;
    border: 1px solid var(--primary-color);
    color: var(--primary-color);
    padding: 6px 12px;
    border-radius: 16px;
    font-size: 0.85rem;
    font-family: inherit;
    cursor: pointer;
    transition: all 0.2s;
    flex-shrink: 0;
}

.quick-reply-btn:hover {
    background: var(--primary-color);
    color: white;
}

/* Chat Footer */
.chat-footer {
    padding: 16px 20px;
    background: white;
    border-top: 1px solid #E2E8F0;
    border-bottom-left-radius: var(--border-radius-lg);
    border-bottom-right-radius: var(--border-radius-lg);
}

.input-container {
    display: flex;
    gap: 10px;
    background: #F8F9FA;
    padding: 8px;
    border-radius: 24px;
    border: 1px solid #E2E8F0;
    transition: border-color 0.2s;
}

.input-container:focus-within {
    border-color: var(--primary-color);
    background: white;
}

#chat-input {
    flex: 1;
    border: none;
    background: transparent;
    padding: 8px 12px;
    font-family: inherit;
    font-size: 0.95rem;
    color: var(--text-main);
    outline: none;
}

.chat-send-btn {
    background: var(--primary-gradient);
    color: white;
    border: none;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.2s;
}

.chat-send-btn:hover {
    transform: scale(1.05);
}

.chat-send-btn:disabled {
    background: #CBD5E0;
    cursor: not-allowed;
    transform: none;
}

.footer-branding {
    text-align: center;
    margin-top: 10px;
    font-size: 0.7rem;
    color: var(--text-muted);
}

/* Typing Indicator */
.typing-indicator {
    display: flex;
    gap: 4px;
    padding: 12px 16px;
    background-color: var(--bot-msg-bg);
    border-radius: var(--border-radius-sm) var(--border-radius-sm) var(--border-radius-sm) 4px;
    align-self: flex-start;
    margin-bottom: 16px;
}

.typing-dot {
    width: 6px;
    height: 6px;
    background-color: var(--text-muted);
    border-radius: 50%;
    animation: typing 1.4s infinite ease-in-out;
}

.typing-dot:nth-child(1) { animation-delay: 0s; }
.typing-dot:nth-child(2) { animation-delay: 0.2s; }
.typing-dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes typing {
    0%, 100% { transform: translateY(0); }
    50% { transform: translateY(-4px); }
}

/* Pre-Chat Form */
.pre-chat-form {
    flex: 1;
    display: flex;
    flex-direction: column;
    padding: 30px 20px;
    background: white;
    justify-content: center;
    gap: 20px;
    animation: fadeIn 0.3s ease;
}

.pre-chat-form.hidden {
    display: none;
}

.pre-chat-greeting {
    text-align: center;
    margin-bottom: 10px;
}

.pre-chat-greeting h4 {
    font-size: 1.4rem;
    color: var(--primary-color);
    margin-bottom: 8px;
}

.pre-chat-greeting p {
    font-size: 0.9rem;
    color: var(--text-muted);
}

.form-group {
    display: flex;
    flex-direction: column;
}

.form-group input {
    padding: 12px 16px;
    border: 1px solid #E2E8F0;
    border-radius: var(--border-radius-sm);
    font-family: inherit;
    font-size: 0.95rem;
    transition: border-color 0.2s, box-shadow 0.2s;
    outline: none;
}

.form-group input:focus {
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(255, 107, 0, 0.1);
}

.start-chat-btn {
    background: var(--primary-gradient);
    color: white;
    border: none;
    padding: 14px;
    border-radius: var(--border-radius-sm);
    font-family: inherit;
    font-size: 1rem;
    font-weight: 600;
    cursor: pointer;
    transition: transform 0.2s, box-shadow 0.2s;
    box-shadow: 0 4px 10px rgba(255, 107, 0, 0.2);
    margin-top: 10px;
}

.start-chat-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 15px rgba(255, 107, 0, 0.3);
}

.hidden {
    display: none !important;
}

/* Mobile Responsive */
@media (max-width: 480px) {
    .chat-container {
        width: 100%;
        height: 100%;
        max-height: 100vh;
        bottom: 0;
        right: 0;
        border-radius: 0;
        transform-origin: bottom center;
    }

    .chat-header {
        border-radius: 0;
    }

    .chat-footer {
        border-radius: 0;
        padding-bottom: 24px; /* safe area */
    }

    .chat-toggle-btn.hidden {
        transform: translateY(100px);
    }
}